Refund Policy

At DishaDarshi, all payments are generally non-refundable once made. We plan assessment slots, counselling time, and operational capacity in advance. Please read this policy carefully before making a payment. By booking any service with DishaDarshi, you agree to this Refund Policy.

1. Class 9–10 Online Test Only — ₹999: No refund under any circumstances once payment is made. If the test is not attempted, access remains valid for 90 days from purchase date.

2. Class 9–10 In-Person Test Only — ₹1,499: No refund once payment is made. If a genuine emergency arises — slot can be rescheduled up to 3 times, subject to availability. Reschedule must be requested at least 48 hours before the scheduled slot. After 3 reschedules — no further changes and no refund.

3. Class 9–10 Test + Counselling Packages — ₹2,499 / ₹2,999 / ₹3,499: No refund once payment is made. After test is completed — test fee is fully used and non-refundable. If counselling is cancelled at least 24 hours before the counselling slot — counselling component will be credited to your DishaDarshi account, valid for 6 months against any future service. If cancelled less than 24 hours before the slot — no refund and no credit. If counselling session is missed without notice — no refund and no credit.

4. Class 11–12 In-Person Test Only — ₹3,499: No refund once payment is made. Slot can be rescheduled up to 3 times in case of genuine emergency, subject to availability. Reschedule must be requested at least 48 hours before the scheduled slot. After 3 reschedules — no further changes and no refund.

5. Class 11–12 Test + Counselling Packages — ₹4,999 / ₹5,499: No refund once payment is made. After test is completed — test fee is fully used and non-refundable. If counselling is cancelled at least 24 hours before the counselling slot — counselling component will be credited to your DishaDarshi account, valid for 6 months against any future service. If cancelled less than 24 hours before the slot — no refund and no credit. If counselling session is missed without notice — no refund and no credit.

6. Additional Counselling Sessions — ₹1,999 / ₹2,499: No refund once booked and confirmed. One reschedule may be allowed if requested at least 48 hours in advance — subject to availability. Missed sessions or last-minute cancellations — no refund and no reschedule.

7. Discovery Call — ₹299: No refund once booked. Redeemable against any package within 7 days of the call. If not redeemed within 7 days — amount lapses, no refund or extension.

8. School and Institute Programmes: No refund once payment is made for a booked cohort. Any postponement or rescheduling will be governed by the specific agreement with the school. Travel and accommodation costs, where applicable, are non-refundable once committed. If DishaDarshi initiates a cancellation — a full refund or alternate arrangement will be offered.

9. Free Orientation Test: No payment involved — no refund applicable.

10. Special Cases: We will review requests only in the following situations:

• Medical emergency — with documentation

• Serious family emergency — with documentation

• Duplicate payment made by mistake

• Service cancelled by DishaDarshi with no reasonable alternative offered

In these cases, DishaDarshi may offer a reschedule, service credit, or partial refund. Decision is at DishaDarshi's sole discretion and will be communicated within 5 business days.

11. If DishaDarshi Cancels: If DishaDarshi is unable to deliver a booked service due to our own operational reasons and no reasonable reschedule can be offered — a full refund will be issued within 7–10 business days.

12. How to Request: Contact us with the following details:

• Student name

• Registered mobile number or email

• Package booked and amount paid

• Reason for request

Email: support@dishadarshi.com WhatsApp: 9420911567

Submission of a request does not guarantee approval. All decisions made by DishaDarshi are final, subject to applicable law. Approved refunds are processed within 7–10 business days to the original payment method.